Order and Printing Agreement

Orders and Turnaround time
Get The 411 Inc. estimates that all orders containing only flat pieces (folded materials must be requested) will be ready to ship within 4-7 days from the business day we receive the completed order. The 1wk turnaround time is an estimate, and is not to be confused with a guarantee.

All orders placed before 5pm Central will be considered same day orders. Any order placed after 5pm will be considered ordered on the following business day. Get The 411 Inc. will do everything in its power to correctly produce your job in a timely manner, we can estimate delivery by outsource carrier but cannot guarantee a specific arrival date. That information is solely based on the shipping carrier of our choose.


Rush Orders and Delivery

Printing Rush Fee: Rush deliveries for all printing services are available for additional charges. Customer must provide this information during time of service.


Graphic Design Rush Fee: Standard turnaround time for all designs orders are 48-72, orders needed before the required turnaround time will be $75.


Payment Terms and Options
All design and printing orders must be paid by the following Visa, Mastercard, and American Express on our secure merchant terminal powered by PayPal or Square. No checks or money order. Billing Name and address must be provided during time of order.


Other Payment options:

Over the phone payments such as, Company banking deposit. Walmart to Walmart, Chase Quick Pay, Venmo, Paypal direct. PLEASE NOTE: This might cause a significant delay in your order.

Quotations/Estimates
Prices posted on this website is subjected to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Orders Copyrights and Violations of services
Get The 411 Inc. reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Get The 411 Inc. is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to GET THE 411 Inc. for printing and/or publication.

Refund/Return Policy
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order.

Any orders under $150 a 25% charge from original the price applied to jobs canceled before our evening cutoff time of 5pm. Any orders over $150 a 20% charge from the original price is applied to jobs canceled before plating occurs at 7pm. No refunds will be given for orders canceled after 7pm of the same business day the order was placed. Each job is custom created for its owner, it can not be reused or resold. THEREFORE ALL SALES ARE FINAL this include designs. As a curtesy for our recurring customer we are willing to 10% on your next order (this offer is based on a case by case determination.

Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Get The 411 Inc. can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Get The 411 Inc. are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.


Alterations/Corrections
Client alterations must be specified in writing on company worksheet sent email only (no text or fax) and must include all corrections or changes from the original specifications.

  1. Changes
    GET THE 411  Inc may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.

Prepress Proofs
When requested by the customer, GET THE 411 lnc. will submit an electronic color proofs for the customer's review and approval.

GET THE 411 lnc Does not provide hard company samples. We must receive an electronic approval marked “okay to print” before product goes to print. Client get 3 minor changes such as grammatical, and missing or misspelled words. For cosmetic changes such as design, color or photo add or remove GET THE 411 lnc. has the right to add 15% for each request of the original pricing. Changes are preferred through communication verbally or written when sent.
Any proof request waives our turnaround guarantee
. Proofs are only available for large projects such as booklets and magazines and are not printed on our offset press.

Liability
GET THE 411 lnc. Is NOT liability for missing or damaged package that was or should be delivered by outside mail carriers. GET THE 411 lnc. will provide limited liability for the following artwork that was approved by customer for printing. Wrong size, missing product pieces, wrong rotation on printed materials, quantity. We must have a photo copy and a written request of item and original shipping package sent to us of damages or discrepancy to replace item. Customer has 7 business days to report any discrepancy with product; after 7 days sale become now replaceable.  Please Note that shipping cost may be applied for replacement.


Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from GET THE 411  Inc. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against GET THE 411 inc.  Inc based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by GET THE 411  Inc. ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold GET THE 411  Inc. harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending GET THE 411  Inc.. against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing GET THE 411  Inc for any legal fees and expenses it reasonably incurs in responding.

The Guarantee of Color and Exact Color Matching
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We do not guarantee an exact color match to the art submitted. If the art is submitted as a any color mode other than CMYK we will convert the color mode to CMYK. If there is a color shift we are not responsible for that color shift.

Shipping & Postal Delivery Times
All delivery dates are estimate. GET THE 411  Inc is not responsible for delays caused by the U.S. Post Office. GET THE 411  Inc has no control over the U.S. Postal Service, United Parcel Service or any other common carriers' delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered.
 

GET THE 411  Inc responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service. GET THE 411  Inc's responsibility ends when the job is delivered to the Tampa, Florida Business Mail Entry. In no event shall GET THE 411  Inc be liable for USPS performance failures or delivery delays.


Shipping Changes and Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering page are final and cannot be changed once the order is submitted. We will not upgrade or change the shipping method that was selected on our online ordering page. Also, we will not use any other form of shipping that is not one of our pre-determined shipping options. We will not use client's account numbers, regardless of the carrier for the shipping of orders.

 

Errors in Mailing
GET THE 411  Inc shall be liable only to the extent of remailing a correction or corrected job as soon as possible to rectify the mistake. Damages shall be limited to the value of the work performed. In no case is GET THE 411  Inc liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.

Delivery
Charges for delivery of materials and supplies from the client or the client's supplier to GET THE 411  Inc are not included in quotations unless specified. GET THE 411  Inc is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.


Claims and Disputes
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, GET THE 411  Inc and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that GET THE 411  Inc has fully satisfied all terms, conditions and specifications. Customer understands and agrees that if they should attempt to reverse a credit card charge (chargeback) and are unsuccessful (defined as losing the chargeback dispute) that GET THE 411  Inc shall be entitled to recover costs associated with the chargeback including but not limited to accounting and legal time. Customer agrees to pay either 50% of the cost of their order or $250.00; whichever is greater. Customer expressly authorizes GET THE 411  Inc to charge their credit card for the appropriate fees upon notification from Visa, Mastercard or American Express that the dispute has been decided in favor of GET THE 411  Inc and agrees to waive any protest to said charge.


Right to Subcontract
GET THE 411  Inc shall have the right to assign any portion of the work required to another contractor.

Privacy Statement
Any information GET THE 411  Inc collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by GET THE 411  Inc.

Samples
GET THE 411  Inc might use your product for samples or advertising purposes.

Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe area. Files which do not meet these requirements will be corrected by our prepress department or rejected if it is outside our ability to correct. This may introduce minor image changes to the final printed piece. All files submitted for sizes larger than a business card must have a 1/4" safe area. We take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8". If you require a custom size, please call for a custom quote. Please refer to our templates section for further information.

We accept .JPG, .TIF, and Flattened .PSD files ONLY. If we receive any other format, our prepress department will convert the file to a usable format and may cause the final piece to come out incorrect. If the proper file format is not uploaded then we cannot guarantee that the printed piece will match the submitted artwork. Issues can be but not limited to: layout changes, fonts replaced, fonts missing, colors shifting, text being trimmed, and general composition errors.

By agreeing to our terms and conditions you understand that art submitted that does meet our safe area and bleed standards will be corrected by our graphics department. This may include but not limited to adding borders, pixel stretching around the borders, and image resizing. The customer understands that contact will only be made if the problem cannot be resolved by our graphics department. Your card may be charged for the additional work a minimum of $15. If a digital proof is requested then the minimum $15 fee will also be assessed and added to your total cost.

Cutting and Product Alignment
The customer understands that additional fees may be levied if addresses or art provided does not meet postal regulations. These additional charges will be automatically billed to the credit card used in the original transaction. The customer cannot dispute charges for postage, additional postage or processing fees levied by USPS or GET THE 411  Inc due to negligence in following USPS guidelines. If you are unfamiliar with these guidelines please see our templates or visit the United States Post Office website for more information. Under no circumstances is postage or additional fees refundable after the mail leaves our facility


The customer will defend and hold GET THE 411  Inc harmless in any suit or court action brought against GET THE 411  Inc by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where GET THE 411  Inc, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in GET THE 411  Inc sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against GET THE 411  Inc for actions of the customer's employees which may occur as a result of any mailing.